At Auto Finesse we want you to be totally happy with your AF purchase, however we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online from Auto Finesse...
- Returns & RMA Numbers
You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.
Before returning your item(s) please request a returns RMA number using the link provided below. This will help us to track your return and ensure you receive your exchange or refund promptly.
Note that a 15% restocking fee may be applied for returns.
You may cancel an order placed with us for full refund including carriage up until the point of dispatch by simply contacting us by telephone or email. After such time as the items have been dispatched it would fall under our returns guidelines.
- Faulty or damaged goods
If you receive your items damaged you must make our sales team aware as soon as possible and we will arrange a "return and replace" of the damaged goods. Simply pop the products back in the box they were delivered in and we will let you know when we will pick them up and replace them.
- Products that develop a fault
If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warenty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfiber towles, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from date of purchase.
In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation e mail.
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is then processed by our accounts department back onto your original payment method, the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process. When returning your products please remember to include your original invoice, without this it may delay your refund.